Australian owned and operated. Locally stocked, delivered Australia wide.
Cheaper Home Battery Rebates are still available. Prices shown are BEFORE rebates and do not include installation.
Free shipping on most orders over $50
Call us 1300 763 469 or email: products@buzz.energy
Australian owned and operated. Locally stocked, delivered Australia wide.
Cheaper Home Battery Rebates are still available. Prices shown are BEFORE rebates and do not include installation.
Free shipping on most orders over $50
Call us 1300 763 469 or email: products@buzz.energy
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Submit a Ticket

Something not right with your order, or with a product you bought from us? Tell us here and it goes straight to our team.

What is it about?

Tick all that apply.

Please tick at least one.

Your order

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Please enter the date you bought it.

Your details

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Please enter a valid email address.
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The product

Please tell us which product it is.

What is happening?

Please describe the problem.

Photos and videos

Optional. Add anything that helps explain it, such as a screenshot or a photo of a document.

We can only accept a return or exchange on an item that is unused, in resaleable condition and still in its original packaging. We cannot accept items that have been used, or where the packaging has been thrown away. Please add a photo showing the item and its packaging so we can confirm its condition. See our returns policy for the full terms.
If your product is monitored online (through an app or web portal), the first step is to have your installer check it, then the manufacturer's technical support team. Let us know below what they found. If the fault is something you can see, such as an error code, a warning light or damage, please add a photo or short video, and a photo of the serial number label if you can.

Up to 5 photos, videos or PDFs, 100MB each.

    Please add at least one photo.

    We only use these details to look after this ticket. If it is a product fault, please do not send anything back until we confirm: we check the details with the manufacturer first, then arrange any collection or replacement.

    Thanks, your ticket is in.

    Your ticket number is

    Please quote it if you contact us about this. Our team will review your ticket and get back to you by email or phone.

    If it is a product fault, please hold on to the product and do not send it back until we confirm the next step.